
General

Where can I buy OFF!® products?
OFF!® products can be found throughout the United States in the insect repellent section, or lawn and garden section, of most mass merchandisers, grocery stores, drug stores, do-it-yourself stores, and hardware stores. OFF!® products may also be available at your favorite online retailer.

When should I use mosquito repellent?
Apply repellent whenever you are going to be outdoors. Be aware that mosquitoes are most active at dusk and at dawn.

Do OFF!® personal insect repellents contain DEET?
Yes, OFF!® offers a variety of personal repellents that contain varying amounts of DEET, with the exception of OFF!® FamilyCare Insect Repellent II Clean Feel, which contains Picaridin, an effective DEET alternative.

How do I choose the right OFF!® personal insect repellent for me?
Choosing the right repellent depends on the situation. The higher the concentration of the active ingredient, the longer you will be protected. The following tips should help you determine which OFF!® product is best for you in various situations:
If you plan to spend a short amount of time outside, OFF!® FamilyCare Insect Repellents will offer good protection from mosquitoes and other biting insects.
OFF! Active® repellents contain more DEET than OFF!® FamilyCare Insect Repellents and are sweat resistant. They're great for family activities, such as soccer games or bike rides.
For long activities, like camping and hiking, when biting bugs are at their worst, our choice is OFF! Deep Woods® Insect Repellents.

Can I spray OFF!® aerosol and spritz insect repellents on clothing?
OFF!® insect repellents will not damage cotton, wool, or nylon fabrics. You should avoid spraying OFF!® insect repellents on acetate, rayon, spandex, or other synthetic fabrics.

Can I use OFF!® insect repellents on my face?
Yes, OFF!® insect repellents can be used on your face. Apply the insect repellent on the palm of your hand and rub it onto your face. Do not apply insect repellents to your eyes or mouth, or to the hands of young children.

Can I use OFF!® insect repellents on pets?
We do not recommend using OFF!® insect repellents on animals. Pets tend to lick themselves and could ingest the repellent.

Can OFF!® insect repellents be used with a sunscreen?
You can use OFF!® insect repellents along with a sunscreen. However, insect repellents can reduce the efficacy of some sunscreens on the skin.

Who should I contact if I have questions or comments on OFF!® products?”
Please contact our Consumer Resource Center at 1-888-OFFPROTECTS™ or
contact us online.
OFF!® FamilyCare Towelettes

What are the benefits of the OFF!® FamilyCare Towelettes?
OFF!® FamilyCare Towelettes are individually wrapped towelettes with DEET repellent and Aloe Vera. They are portable and easy to use and apply. OFF!® FamilyCare Towelettes won't dry out in their package. They have a refreshing, light scent.

Do OFF!® FamilyCare Towelettes protect against mosquitoes that may carry West Nile Virus?
Yes. OFF!® FamilyCare Towelettes protect against mosquitoes that may carry the West Nile Virus.

Do OFF!® FamilyCare Towelettes repel other insects?
Yes. OFF!® FamilyCare Towelettes repel mosquitoes, biting flies, ticks, gnats, no-see-ums and chiggers.

Do OFF!® FamilyCare Towelettes work as well as aerosols and spritzes?
Yes. OFF!® FamilyCare Towelettes work as well as aerosols and spritzes with similar concentrations of repellent when used according to label directions.

What sizes are OFF!® FamilyCare Towelettes available in?
OFF!® FamilyCare Towelettes are available in two sizes:
12 (6”x6”) Count - $4.39
20 (6”x6”) Count - $6.39

Where can I buy OFF!® FamilyCare Towelettes?
OFF!® FamilyCare Towelettes can be found throughout the United States in the insect repellent section of most mass merchandisers, grocery stores, drug stores, do-it-yourself stores, and hardware stores.
OFF!® FamilyCare Smooth & Dry

What is OFF!® FamilyCare Smooth & Dry?
OFF!® FamilyCare Smooth & Dry provides proven OFF!® protection that feels comfortable on your skin. OFF!® FamilyCare Smooth & Dry has a cornstarch formula that leaves your skin feeling and smelling great.

Can I spray OFF!® FamilyCare Smooth & Dry on clothing?
OFF!® FamilyCare Smooth & Dry will not damage cotton, wool or nylon fabrics. Because of the cornstarch in the formula, a white residue may appear on clothing. This residue can be removed by brushing off or washing clothing regularly. You should avoid applying OFF!® FamilyCare Smooth & Dry on acetate, rayon, spandex or other synthetic fabrics.

Can I use OFF!® FamilyCare Smooth & Dry on my face?
Yes. To apply OFF!® FamilyCare Smooth & Dry on your face, apply the repellent to the palm of your hand and rub it onto your face. Parents should apply repellent to their children. Do not apply insect repellents to your eyes or mouth, or to the hands of young children.

Does OFF!® FamilyCare Smooth & Dry protect against mosquitoes that may carry West Nile Virus?
Yes. OFF!® FamilyCare Smooth & Dry protects against mosquitoes that may carry the West Nile Virus.

Does OFF!® FamilyCare Smooth & Dry repel other insects?
Yes. OFF!® FamilyCare Smooth & Dry repels mosquitoes, gnats, ticks, biting flies, chiggers and fleas.

What is the shelf life of OFF!® FamilyCare Smooth & Dry?
OFF!® FamilyCare Smooth & Dry has a shelf life of up to 2 years.

Where can I find OFF!® FamilyCare Smooth & Dry?
OFF!® FamilyCare Smooth & Dry can be found throughout the United States in the insect repellent or lawn and garden section of most mass merchandise, grocery, drug, do-it-yourself, and hardware stores.
OFF!® PowerPad® Lamp and PowerPad® Lantern

How do the OFF!® PowerPad® Lamp and the OFF!® PowerPad® Lantern work?
The refillable repellent pad and candle are specially designed to work together to repel mosquitoes. The OFF!® PowerPad® Lamp and the OFF!® PowerPad® Lantern use an advanced heat-activated pad that, when activated by the heat of the special candle, releases repellent that keeps mosquitoes away from an area up to 15ft. x 15ft. The lantern should be placed upwind for maximum protection.

What is the difference between the OFF!® PowerPad® Lamp and the OFF!® PowerPad® Lantern, and can I use them at the same time?
Both products work the same way. However, the OFF!® Mosquito Lantern is a hanging lantern on a pole, and the OFF!® PowerPad® Lamp is a tabletop unit. They can be used at the same time. The lamp is ideal for deck or patio protection, while the lantern extends that coverage to your yard's perimeter. Both are designed for outdoor use only.

How long will the OFF!® PowerPad® Lamp and the OFF!® PowerPad® Lantern provide protection against mosquitoes?
The OFF!® PowerPad® Lamp and the OFF!® PowerPad® Lantern will provide protection against mosquitoes for up to four hours with each refill. Each repellent pad is designed to last as long as the candle. When the candle wax is gone, replace both the candle and the pad.

Can I use a regular tea-light in the OFF!® PowerPad® Lamp or the OFF!® PowerPad® Lantern?
No. The candle is specially designed to fit securely in the candle cup directly beneath the pad for optimal performance between the candle and pad. The size and the burn time of the candle are calculated to equal the release time of the repellent on the pad. When the candle is used up, it indicates that the pad needs to be replaced. The pad and candle should be replaced at the same time. Use of any other candle in the unit could result in a fire hazard.

Can I re-light the OFF!® PowerPad® Lamp and the OFF!® PowerPad® Lantern candle?
Yes. The OFF!® PowerPad® Lamp and the OFF!® PowerPad® Lantern candle can be re-lit if used less than four hours. Make sure the candle wick is trimmed to 1/4 inch before lighting.

Can I use the OFF!® PowerPad® Lantern without the pole?
No. The lantern is permanently affixed to the pole to give you the best performance.

How stable is the OFF!® PowerPad® Lantern?
The OFF!® PowerPad® Lantern's pole and shepherds-hook design make it stable even in windy conditions by keeping the lamp and the pole aligned. Be sure to securely insert the pole in the ground and test to ensure the pole does not tip easily. Follow the assembly directions.

Is the OFF!® PowerPad® Lantern waterproof?
The OFF!® PowerPad® Lantern is made of plastic specifically to be used outdoors and can be stored outdoors. However, the pads and candles should not be left in the rain as they are not "waterproof." Small holes in the bottom of the product base drain the water and keep it from collecting in the lens.

What comes in the OFF!® PowerPad® Lantern starter kit?
The OFF!® PowerPad® Lantern comes with one reusable hanging lantern, three pole segments, three pole connectors, one repellent pad, and one candle.

Does OFF!® PowerPad® Lantern use the same refills as the OFF!® PowerPad® Lamp?
Yes. The OFF!® PowerPad® Lantern can use the same refills that are used in the OFF!® PowerPad® Lamp. Each refill package contains three candles and three repellent pads-providing up to 12 total hours of repellency.

How large of an area will the OFF!® PowerPad® Lamp and the OFF!® PowerPad® Lantern cover?
The OFF!® PowerPad® Lamp and the OFF!® PowerPad® Lantern will provide protection for areas up to 15 ft. x 15 ft. Use two or more lamps or lanterns for larger areas.

Do the OFF!® PowerPad® Lamp and the OFF!® PowerPad® Lantern give off an odor?
The OFF!® PowerPad® Lamp and the OFF!® PowerPad® Lantern have no fragrance. However, you may notice a slight scent from the pad when it is first lit.

What is the difference between the OFF!® PowerPad® Lamp and the OFF!® PowerPad® Lantern and other area repellents?
Both the OFF!® PowerPad® Lamp and the OFF!® PowerPad® Lantern are more effective than citronella candles/buckets, while still providing ambiance for your deck/picnic. One lamp or lantern protects an area 15 times greater than a citronella candle/bucket.

How should the OFF!® PowerPad® Lantern be used properly?
The OFF!® PowerPad® Lamps and Lanterns can be used with confidence when following label directions. There is no exposed flame when in use. The repellent pads are also treated with Bitrex®, a bittering agent that is added to help keep kids and pets from ingesting the pads. You should thoroughly wash your hands with soap and water after handling to prevent inadvertently tasting the Bitrex®. Never leave candle unattended.

What is Bitrex®?
Bitrex® is one of the most bitter compounds known to humans. Because it is a powder, Bitrex® can stick to hands while handling the pads. Ingesting the extremely small quantities that may stick to fingers is not a health concern but would not taste good. Washing hands after handling the pads will remove the Bitrex® from hands. If you do accidentally get some Bitrex® in your mouth, eating a piece of dark chocolate can help remove the bitter taste.
*Bitrex® is the trademark of Macfarland Smith Limited.

Why are the OFF!® PowerPad® Lamp and the OFF!® PowerPad® Lantern made of plastic?
Area repellents are used outdoors. Plastic provides a more durable material for outdoor usage.

Where can I buy the OFF!® PowerPad® Lamp and the OFF!® PowerPad® Lantern?
The OFF!® PowerPad® Lamp, OFF!® PowerPad® Lantern, and refills are available throughout the United States in grocery stores, drug stores, discount stores, hardware stores, and DIY stores.

How long does it take before the OFF!® PowerPad® Lamp and the OFF!® PowerPad® Lantern start to work?
The pad in the OFF!® PowerPad® Lamp and the OFF!® PowerPad® Lantern could take up to 20 minutes to become sufficiently heated to reach full efficacy. Be sure the unit is positioned upwind from the area to be protected.

Will the OFF!® PowerPad® Lamp and the OFF!® PowerPad® Lantern repel other bugs besides mosquitoes?
Currently, the OFF!® PowerPad® Lamp and the OFF!® PowerPad® Lantern have been formulated to work best against mosquitoes. Do not expect the OFF!® PowerPad® Lamp and the OFF!® PowerPad® Lantern to repel wasps, hornets, bees, or flies.
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